Delivery and Returns Policy

Delivery

Order by 2pm on a weekday for same-day dispatch. Over weekends and holidays we aim to ship all items within 48 hours and will contact you if there is any delay to your items being posted out. 

Any express items are shipped by Royal Mail Special Delivery Guaranteed by 1pm Next Day. A signature may be required for items sent via Special Delivery.

 

CHRISTMAS 2018

We are using Royal Mail's last recommended postage dates for 2018 for UK orders, but we cannot guarantee delivery before Christmas and recommend ordering as early as possible to avoid disappointment.

Type of Postage Last order date for Christmas delivery
Royal Mail 2nd Class Tuesday 18th December
Royal Mail 1st Class Thursday 20th December
Royal Mail Special Delivery  12pm on Saturday 22nd December

 

 

POSTAGE IN THE UK

2nd Class
Royal Mail - 3-5 business days - orders less than £5.00 £1.00
Royal Mail - 3-5 business days - orders between £5.00-£14.99 £1.99
Royal Mail - 3-5 business days - orders between £15.00-£39.99 £2.95

1st Class
Royal Mail - 1-2 business days - orders less than £5.00 £1.25
Royal Mail - 1-2 business days - orders between £5.00-£14.99 £2.50
Royal Mail - 1-2 business days - orders between £15.00-£39.99 £3.95
Royal Mail -  1-2 business days - orders over £40.00  FREE

Next Day Delivery

Royal Mail Special Delivery Guaranteed by 1pm - IF ORDER

PLACED BY 2PM ON WEEKDAY

£7.00


POSTAGE TO EUROPE
Royal Mail International Standard 3-5 days £3.50
Royal Mail International Tracked & Signed 3-5 days £8.00

 

For postage rates to anywhere else in the world, please contact us.

 

Returns

We hope you enjoy your new items. However, we do understand that on occasion you may need to return items. Any non-customised item can be returned within 30 days of purchase. Refunds will be made by the original payment method.

Customised items, such as Creations Express, can only be returned in the event they are received faulty or damaged.

To return an item please post the item back to the following address and enclose a copy of your delivery note:

Returns, Nickery Nook, 33 Market Place, Bedale, North Yorkshire, United Kingdom, DL8 1ED

We cannot refund delivery costs, and recommend requesting proof of postage and sending items recorded delivery as we cannot refund items lost in the post. Please call us on 01677 425 848 if you have any questions or queries or if you would like to arrange an exchange.