Delivery and Returns Policy

Delivery

Order by 2pm on a weekday for same-day dispatch. Over weekends and holiday we aim to ship all items within 48 hours and will contact you if there is any delay to your items being posted out. 

We dispatch standard delivery via the Royal Mail Second Class and any express items by Parcel Force.

 

POSTAGE IN THE UK

Royal Mail - 3-5 business days - orders less than £5.00 £1.00
Royal Mail - 3-5 business days - orders between £5.00-£14.99 £1.99
Royal Mail - 3-5 business days - orders between £15.00-£39.99 £3.95
Royal Mail - 3-5 business days - orders over £40.00  FREE
Parcel Force Express Delivery - Next Working Day delivery £8.95


POSTAGE TO EUROPE
Royal Mail International Standard 3-5 days £3.00
Royal Mail International Tracked & Signed 3-5 days £8.00

 

For postage rates to anywhere else in the world, please contact us.

 

Returns

We hope you enjoy your new items. However, we do understand that on occasion you may need to return items. Any non-customised item can be returned within 30 days of purchase. Refunds will be made by the original payment method.

Customised items, such as Creations Express, can only be returned in the event they are received faulty or damaged.

To return an item please post the item back to the following address and enclose a copy of your delivery note:

Returns, Nickery Nook, 33 Market Place, Bedale, North Yorkshire, United Kingdom, DL8 1ED

We cannot refund delivery costs, and recommend requesting proof of postage and sending items recorded delivery as we cannot refund items lost in the post. Please call us on 01677 425 848 if you have any questions or queries or if you would like to arrange an exchange.