Delivery and Returns Policy
Order by 2pm on a weekday for same-day dispatch. Over weekends and holidays we aim to ship all items within 48 hours and will contact you if there is any delay to your items being posted out.
Any express items are shipped by Royal Mail Special Delivery Guaranteed by 1pm Next Day. A signature may be required for items sent via Special Delivery.
POSTAGE IN THE UK
|Royal Mail - 3-5 business days - orders less than £5.00||£1.00|
|Royal Mail - 3-5 business days - orders between £5.00-£14.99||£1.99|
|Royal Mail - 3-5 business days - orders between £15.00-£39.99||£2.95|
|Royal Mail - 1-2 business days - orders less than £5.00||£1.25|
|Royal Mail - 1-2 business days - orders between £5.00-£14.99||£2.50|
|Royal Mail - 1-2 business days - orders between £15.00-£39.99||£3.95|
|Royal Mail - 1-2 business days - orders over £40.00||FREE|
|Next Day Delivery|
Royal Mail Special Delivery Guaranteed by 1pm - IF ORDER
PLACED BY 2PM ON WEEKDAY
POSTAGE TO EUROPE
|Royal Mail International Standard 3-5 days||£3.50|
|Royal Mail International Tracked & Signed 3-5 days||£8.00|
For postage rates to anywhere else in the world, please contact us.
We hope you enjoy your new items. However, we do understand that on occasion you may need to return items. Any non-customised item can be returned within 30 days of purchase. Refunds will be made by the original payment method.
Customised items, such as Creations Express, can only be returned in the event they are received faulty or damaged.
To return an item please post the item back to the following address and enclose a copy of your delivery note:
Returns, Nickery Nook, 33 Market Place, Bedale, North Yorkshire, United Kingdom, DL8 1ED
Original delivery costs will be refunded at standard postage rate, but we cannot refund return delivery costs unless an item is faulty or the incorrect items were dispatched. We recommend requesting proof of postage and sending items recorded delivery as we cannot refund items lost in the post without proof of posting. Please call us on 01677 425 848 if you have any questions or queries or if you would like to arrange an exchange.